1.    Are my online orders secure?

Yes!  Our website is protected by SSL encryption that ensures your credit card number as well as your personal information remains private and safe.

 

2.    What are my delivery options?

We normally ship standard ground or expedited delivery at your request.  Standard ground delivery takes seven to ten business days.  Expedited delivery ranges from one to three business days.  All items ship from California.

 

3.    Can I track my order?

If you provide an email address when placing your order, we will email the shipping date and tracking number for your order.

 

4.    What is your return policy?

Unused items may be returned, provided they are not damaged and in resalable condition.  All returns must be shipped back prepaid in order to receive credit.  Please call Customer Service at 650-965-7896 to obtain a return authorization.

 

5.    Can I change or cancel my order?

You can change or cancel your order if your order has not shipped.  Please call Customer Service at 650-965-7896 for immediate assistance.

 

6.    How do I place an international order?

We gladly accept orders from around the world.  Available products, shipping rates, and fees vary depending on the delivery destination.  Please email CustomerService@HarryWong.com or call 650-965-7896 for assistance with your international order.

 

7.    Can I purchase a single DVD from The Effective Teacher DVD series?

The Effective Teacher is an eight-part series and is sold only as a set. Individual DVDs are not available for purchase unless a replacement DVD is needed.  Please call Customer Service at 650-965-7896 for assistance with replacement DVDs.

 

8.    Can I subscribe to receive the Successful Teacher newspaper?

This newspaper is a one-time-only publication that is updated periodically.  No subscription is necessary.  Copies of the newspaper are available free of charge in any quantity. 

Please call 650-965-7896 with your request or order them online at this website.

 

9.    Do you have a printed catalog?

We do not produce a paper catalog.  We showcase all of our products on our website which allows us to keep everything up to date.  You are welcome to print these pages as needed.

 

10.    How can we hire Dr. Harry K. Wong to speak to our group?

Dr. Wong is typically booked two to three years into the future.  Please email Elesa Taylor at ETaylor@HarryWong.com or call her at 650-965-7897 for booking details.

 

11.     Do you recommend other consultants who know your work?

Yes!  We have a small cadre of speakers we can recommend to you.  Each specializes in the implementation of The First Days of School.  While these people are independent consultants, we know the caliber and expertise of these educators and feel confident they will produce a positive effect with your group.  Contact us at CustomerService@HarryWong.com and let us know your needs.  We’ll put you in touch with the consultant right for you.

 

12.    Do you sell wholesale to qualifying businesses?

We are always looking to build relationships with new wholesale customers.  Please email CustomerService@HarryWong.com or call Customer Service at 650-965-7896 for dealer information and pricing.  We look forward to doing business with you!

 

13.    Can I use a Purchase Order to buy my materials?

While our shopping cart handles prepaid orders, you can complete a form online to fax or mail along with the hard copy of your Purchase Order.  Click here for the order form.