Frequently Asked Questions

These are the answers to our most frequently asked questions.  If you have another question you don’t see listed here, please email and we’ll get the answer to you.

  1. Are my online orders secure?

    Yes!  Our website is protected by SSL encryption that ensures your credit card number as well as your personal information remains private and safe.  We do not sell or share any of our customer information with others.

  2. What are my delivery options?

    You get to select the delivery option of your choice.  In your shopping cart, you will be shown the shipping options and the cost for each after “Calculate Shipping” is clicked.  The least expensive method of shipping will be at the top of the list.  Priority Mail and UPS ground delivery typically take three to five business days.  Expedited delivery options range from one to three business days.  All items ship from Mountain View, California.

  3. Can I track my order?

    If you provide an email address when placing your order, we will email the shipping date and tracking number for your order.

  4. What is your return policy?

    Unused items may be returned, provided they are not damaged and in resalable condition.  All returns must be shipped back prepaid in order to receive credit.  Please call Customer Service at 650-965-7896 to obtain a return authorization.

  5. Can I change or cancel my order?

    You can change or cancel your order if your order has not shipped.  Please call Customer Service at 650-965-7896 for immediate assistance.

  6. How do I place an international order?

    We gladly accept orders from around the world.  All international orders are shipped via US Postal Service Priority Mail International.  Available products, shipping rates, and fees vary depending on the delivery destination.  Place your order online through our shopping cart.  Please email or call 650-965-7896 during our normal business hours if you need further assistance with your international order.

  7. Can I purchase a single DVD from The Effective Teacher DVD series?

    The Effective Teacher is an eight-part series and is sold either as a set or as single discs.  Click here to be taken to the product page for the single discs for The Effective Teacher.

    The Effective Teacher is also available for instant, single-user access when it is purchased as a digital product.  Access is limited to 120 days and is offered as the series or as individual DVDs.  Click here to be taken to the digital information page for The Effective Teacher.

    For assistance with replacement DVDs, please call Customer Service at 650-965-7896.

  8. Can I subscribe to receive the Effective Teaching newspaper?

    The newspaper is a one-time-only publication that is updated periodically.  The file is FREE to download from our website with no permission required to duplicate, as is, for distribution to groups.  We do ship quantities of 20 or more for a nominal fee of $0.25 each.  Click here to be taken to the product page for Effective Teaching.

  9. Where can I find the Going Beyond folder content mentioned in THE First Days of School?

    Click here for the Going Beyond folder content in THE First Days of School, 5th edition.

    Click here for the Going Beyond folder content in The First Days of School, 4th edition.

  10. Do you have a printed catalog?

    We do not produce a paper catalog.  We showcase all of our products on our website which allows us to keep everything up to date.  You are welcome to print these pages as needed.

  11. How can we hire Harry and Rosemary Wong to speak to our group?

    The Wongs are typically booked two to three years into the future.  Please email Lacey Imes at or call her at 650-965-7897 for booking details.

  12. Do you recommend other consultants who know your work?

    Yes!  We have a small cadre of speakers we can recommend to you.  Each specializes in the implementation of The First Days of School.  While these people are independent consultants, we know the caliber and expertise of these educators and feel confident they will produce a positive effect with your group.  Please contact Lacey Imes at or call her at 650-965-7897 and let her know your needs.  The Wongs will help you find the consultant right for you.

  13. Do you sell wholesale to qualifying businesses?

    We are always looking to build relationships with new wholesale customers.  Please email or call Customer Service at 650-965-7896 for dealer information and pricing.  We look forward to doing business with you!

  14. Can I use a Purchase Order to buy my materials?

    While our shopping cart handles prepaid orders, you can complete a form online to fax or mail along with the hard copy of your Purchase Order.  Click here for the order form.

  15. What's the difference between Digital Products and Standard Products?

    Many of our products have been digitized for instant access over the Internet.  We refer to them as our Digital Products.  Nothing is ever shipped to you.  Viewing, listening, or reading is done with an Internet connection.  Access to the content is available for 120 days and is limited to a single user for personal viewing.  The digital content cannot be downloaded to your computer or any mobile device.  We recommend a high speed Internet connection for optimum access.

    The items we refer to as our Standard Products are the traditional forms of our products—books, DVDs, CDs, and other printed matter.  Hard copies are shipped to you to build your professional library.  They are yours to keep.

  16. Can I use my cell phone to access your website?

    Our website has been designed for access on mobile devices.  To view the mobile version of the site just access the site from any mobile device.

  17. Are your books available in other languages?

    The First Days of School has been translated into nine languages and is sold by the holder of the translation rights in their countries. 

    The book has been translated in to Chinese, Japanese, Korean, Malaysian, Indonesian, French, Arabic, Turkish, and Spanish.

    THE Classroom Management Book has been translated into Chinese and Japanese and is sold by the holder of the translation rights in those countries.

    We do not sell the foreign language editions.  If you would like to purchase a foreign edition, please email or call Customer Service at 650-965-7896 for more information about our foreign language editions.

  18. Are translation rights available for your materials?

    We gladly accept inquiries regarding the translation of any of our products into other languages.  We only consider requests that are from publishing companies or qualified education agencies.  Please contact Cindy Wong at or call her at 650-965-7896 with all requests.

    If you are a translator and wish to translate any of our products into another language, we do not deal with translators directly.  The holder of the foreign rights to the product will hire the translator.  However, we are happy to pass along your name and your qualifications to the publisher or agency.

    If you wish to have any of our products translated, we suggest you contact a foreign publisher or education agency and share your interest in the product and how you can help them in the translation of it.